Privacy Policy

This page explains how Highflybet casino collects, uses, stores, and protects personal data from players in Australia and elsewhere. Reading through the full policy before registering is the right move, as it sets out the rights and obligations that apply to every account holder from the moment of sign-up.

What Information Highflybet Collects

Highflybet gathers data across two broad categories: information provided directly by the player, and data collected automatically during platform use.

Directly provided data includes:

Full name, date of birth, and residential address
Email address and phone number submitted at registration
Government-issued ID, proof of address, and payment method documents uploaded during KYC
Communications sent to the support team via live chat or email
Deposit and withdrawal details tied to the account

Data collected automatically includes device identifiers, IP address, browser type, session duration, pages visited, and geolocation signals where permitted. Cookies and similar tracking tools are also used to maintain session continuity, remember account preferences, and support fraud detection systems.

Why This Data Is Collected

Highflybet processes personal data for specific and lawful purposes. None of the data collected is used beyond what is reasonably necessary for the operation of the platform and the fulfilment of legal obligations.

The main purposes are:

Creating and managing player accounts
Processing deposits and withdrawals in AUD and supported cryptocurrencies such as Bitcoin, Ethereum, and Tether USDT
Completing KYC and age verification, which is mandatory for all accounts before payouts are processed
Running AML checks and anti-fraud monitoring, including transaction reviews that may begin around AU$5,000 for card and bank-based activity
Delivering bonus offers, promotions, and loyalty program communications
Meeting regulatory obligations under the terms of the reported Curacao GCB licence OGL/2024/1126/0521
Providing customer support through live chat and email at support@highflybet.com
Sending marketing communications to players who have opted in

Players who do not wish to receive promotional messages can opt out through account settings or by contacting support directly.

How Data Is Stored and Protected

All personal data is transmitted over encrypted connections using TLS/HTTPS protocols. The secure cashier environment applies to all deposit and withdrawal transactions, regardless of the method used - whether Visa, Mastercard, Skrill, Neteller, or crypto wallets.

Data stored on Highflybet servers is subject to access controls, meaning only authorised staff with a legitimate operational need can view player records. The platform uses session monitoring, unusual activity detection, and account-level security reviews to reduce the risk of unauthorised access. If suspicious login behaviour is detected, a temporary account review may be triggered.

Player data is retained for as long as the account remains active and for a defined period after closure, as required by applicable law and AML compliance rules.

Highflybet does not sell personal data to third parties. However, data may be shared with specific categories of partners and service providers in the course of normal platform operation.

These include:

Payment processors and banking partners needed to complete AUD deposits and withdrawals
Game software providers such as Hacksaw Gaming, Nolimit City, Relax Gaming, and Evolution, whose platforms process in-game activity
KYC and identity verification service providers
Fraud detection and AML compliance tools
Regulatory and law-enforcement authorities where legally required

Any third party receiving player data is expected to handle it in line with applicable data protection standards. Highflybet does not authorise third-party use of player data for their own marketing without separate consent.

Cookies and Tracking

Cookies are used across the Highflybet platform to enable core site functions, remember login state, and support analytics. Some cookies are strictly necessary for the site to operate, while others relate to performance measurement and marketing attribution.

Players can manage cookie preferences through browser settings. Disabling certain cookies may affect how parts of the site load, including the casino lobby, cashier, and bonus activation areas. Players using mobile browsers on Android or iOS can manage cookie settings through the browser’s privacy controls without needing to install a dedicated app.

Player Rights

Players in Australia and other supported regions hold several rights regarding personal data held by Highflybet. These generally include the right to request access to stored data, request corrections to inaccurate information, request deletion of data where legally permitted, withdraw consent for marketing communications, and raise a complaint with the relevant authority.

Requests of this kind can be directed to the support team via live chat or email. Response times for data access requests are typically aligned with applicable legal timeframes, though routine support queries are usually handled within 24 to 48 hours.

For more detail on how the platform handles player welfare and self-management tools, refer to Highflybet responsible gambling, which covers deposit limits, session controls, cooling-off periods, and self-exclusion options available to Australian account holders.

Updates to the Privacy Policy

Highflybet reserves the right to update this policy at any time. Changes take effect once the revised text is published on the relevant page. Players who continue to use the platform after an update is posted are considered to have acknowledged the revised terms. It is worth checking this page periodically, particularly before making a deposit or submitting KYC documents, to stay informed about how personal data is handled.